Shipping policy

Shipping Policy

Thank you for shopping with Keychain Joy. The information below explains how we process and ship orders.

Order Processing

Ready-to-ship items are normally processed within 1-3 business days.

Custom acrylic products require additional production time and are normally processed within 5-10 business days after we receive complete and usable artwork.

Processing time begins after payment is confirmed. Weekends and public holidays are not counted as business days.

If we need additional information or a replacement artwork file, production might be paused until we receive your response.

Shipping Destinations

We currently ship to worldwide.

Available shipping methods and charges are displayed at checkout based on the delivery address and items in the order.

Tracking

When tracking is available, we will send the tracking information to the email address used at checkout. Tracking updates can take several days to appear after the shipping label is created.

Address Changes

Please check your delivery address carefully before submitting an order.

If you need to change an address, contact us within 24 hours after ordering. We cannot guarantee an address change after an order has entered processing or has been shipped.

Keychain Joy is not responsible for packages delivered to an address entered incorrectly by the customer.

Customs, Duties and Taxes

International orders may be subject to import duties, customs fees, taxes or handling charges imposed by the destination country. Unless they are collected during checkout, these charges are the customer’s responsibility.

Customs processing may also delay delivery.

Delayed, Lost or Returned Packages

If tracking has not updated for an extended period or the package appears to be lost, contact us at support@keychainjoy.com with your order number.

If an order is returned because of an incomplete address, an incorrect address, an unclaimed package or a failed delivery attempt, additional shipping charges may be required before it can be sent again.

Separate Shipments

Orders containing several products may occasionally arrive in separate packages. When this happens, available tracking information will be provided for each shipment.